Shipping & Returns
This Shipping & Returns document outlines the policies for purchases made on yyousweatshirt.com. By placing an order, you agree to these terms.
Shipping Policy
Yuen Ying Limited ships to addresses within the regions served by Yuen Ying Limited. Shipping times vary based on destination and the shipping method selected at checkout. Standard shipping is available. Yuen Ying Limited does not guarantee specific delivery dates. Delivery may be delayed due to carrier issues, customs processing, or weather conditions. Once an order is shipped, a tracking number will be provided to the email address associated with your order. Yuen Ying Limited is not responsible for lost or stolen packages after delivery confirmation. If you have not received your order within a reasonable timeframe, contact Yuen Ying Limited at [email protected] for assistance. Order processing occurs before shipment. Yuen Ying Limited does not process orders on weekends or holidays. Shipping carriers are selected by Yuen Ying Limited based on destination and service level. Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
Returns Policy
Yuen Ying Limited offers a strict 14-day no-reason refund policy. You may return eligible items within 14 days of receiving your order for a refund. The 14-day period begins on the date of delivery as confirmed by the carrier. To be eligible for a return, items must be unused, with all original tags attached, and in original packaging. Items that do not meet these conditions will not be accepted. The buyer completely bears all return shipping costs. Yuen Ying Limited does not provide prepaid return labels and does not reimburse return shipping fees. Refunds will be processed only after the returned items are received and inspected by Yuen Ying Limited. The 14-day return window is strict. Returns initiated after 14 days from delivery will be rejected. Yuen Ying Limited recommends using a trackable shipping method for returns, as Yuen Ying Limited is not responsible for returns lost in transit.
Refund Policy
Once a return is approved, refunds are issued to the original payment method. The refund arrival time is at least 14 days from the date Yuen Ying Limited receives the returned items. This means you should allow a minimum of 14 days for the refund to appear in your account after Yuen Ying Limited confirms receipt. For PayPal refunds, the refund will take at least 14 days to process. However, local laws in some regions require up to 30 days for PayPal refunds. In such regions, Yuen Ying Limited will comply with the applicable legal requirement, and the refund may take up to 30 days. Yuen Ying Limited does not issue refunds for items that are returned after the 14-day return window or for items that fail inspection. Refunds are issued in the same currency as the original purchase. Yuen Ying Limited does not refund original shipping charges unless the return is due to a damaged or defective item claim approved by Yuen Ying Limited.
Return Process
To return an item, follow these steps:
Step 1: Contact Yuen Ying Limited at [email protected] within 14 days of receiving your order to request a return authorization. Provide your order number and the reason for return.
Step 2: Yuen Ying Limited will review your request and, if eligible, provide return instructions. Do not ship items back without authorization.
Step 3: Package the item securely in its original packaging, including all tags and accessories. The buyer is responsible for all return shipping costs.
Step 4: Ship the package to the following recipient: The recipient must be Yuen Ying Limited, the contact phone is +852 5233 3352, and the specific return address is Block B, On Tai Industrial Building, 1066 Tung Chau West Street, Lai Chi Kok.
Step 5: Send the tracking number to [email protected] so Yuen Ying Limited can monitor the return.
Step 6: Yuen Ying Limited will inspect the returned item upon receipt. If the item meets the return conditions, a refund will be initiated. The refund will arrive at least 14 days after Yuen Ying Limited receives the item, subject to the PayPal timing rules described above.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period begins on the date of delivery as confirmed by the carrier. To submit a claim, contact Yuen Ying Limited at [email protected] with your order number, a description of the damage or defect, and photographs of the item and its packaging. Yuen Ying Limited will review the claim and may request additional information. Claims submitted after the 7-day period will not be accepted. This 7-day claim window is consistent with the Terms of Service. If a damaged or defective item claim is approved, Yuen Ying Limited will provide instructions for return or resolution. The buyer may be required to bear return shipping costs unless Yuen Ying Limited determines otherwise. The 7-day claim period is a strict deadline. Yuen Ying Limited may require the damaged or defective item to be returned before issuing a resolution. If the claim is approved, Yuen Ying Limited will cover return shipping costs for damaged or defective items.
Non-Returnable Conditions
Items must be unused and in original packaging to be eligible for return. Items that show signs of wear, have been washed, altered, or damaged by the customer are not returnable. Items without original tags are not returnable. Yuen Ying Limited does not accept returns for items that are not in resalable condition. The final decision on whether an item meets return conditions rests with Yuen Ying Limited. Yuen Ying Limited reserves the right to refuse any return that does not comply with these conditions.
Order Cancellation
Orders may be cancelled before shipment. Contact Yuen Ying Limited immediately at [email protected] if you wish to cancel. Once an order has shipped, the return policy applies. Yuen Ying Limited cannot cancel orders that have already been shipped.
Contact Information
For questions about shipping, returns, or refunds, contact Yuen Ying Limited at [email protected]. The company phone number is +852 5233 3352. The company address is Block B, On Tai Industrial Building, 1066 Tung Chau West Street, Lai Chi Kok. The website is yyousweatshirt.com.